Returns and Refunds Policy

We have a 30-day return policy, which means you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with all original labels attached and in its original packaging. You will also need your receipt or proof of purchase.

Food supplements, food products and sports nutrition products must be completely unopened, unused and have their original seal intact. We cannot accept products that have been opened, used or unsealed.

To request a return, please contact us at xxlnutritionmalta@gmail.com. We will provide you with the relevant return address and instructions.

Items returned without first requesting and receiving authorisation will not be accepted.

You can contact us with any questions about returns at xxlnutritionmalta@gmail.com.

Return Shipping Costs

For standard returns, the customer is responsible for the return shipping costs. The applicable return method and costs will be communicated before the return is approved.

Return shipping costs will not be charged when:

• you received a different product from the one you ordered;

• the product arrived damaged or defective;

• the product was already expired when you received it.

In these cases, please contact us before returning the product and include clear photographs of the product and packaging where possible.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong product.

We will assess the issue and provide an appropriate solution.

Exceptions and Non-Returnable Items

For hygiene and food-safety reasons, we cannot accept returns of food supplements, food products, drinks or other consumable products once they have been opened, used or unsealed.

Personalised products, gift cards and products that cannot safely be resold due to their nature cannot be returned.

Clothing must be returned unused and in its original condition, including all labels, bags and accessories. Underwear and socks may only be returned when they remain unopened and sealed in their original packaging.

Any free products or promotional gifts included with an order must also be returned when the return means that the original order no longer qualifies for the promotion. When a free product or gift is not returned, its value may be deducted from the refund.

Please contact us before returning an item if you are unsure whether it is eligible for return.

Exchanges

We currently do not offer direct exchanges.

The quickest way to receive a different product, size or flavour is to return the original item and place a separate order for the new item once your return has been approved.

European Union 14-Day Right of Withdrawal

In addition to our commercial 30-day return policy, consumers within the European Union have the legal right to withdraw from an online purchase within 14 calendar days of receiving the order, without providing a reason.

To exercise this right, you must clearly notify us of your decision within the applicable 14-day period.

Products must not have been used beyond what is reasonably necessary to inspect their nature and characteristics.

For sealed food supplements, food products and other sealed products that cannot safely be resold for hygiene or food-safety reasons once opened, the right of withdrawal no longer applies once the original seal has been removed.

Unless the product is incorrect, defective or arrived damaged, the customer is responsible for the direct cost of returning the goods.

Refunds

We will notify you once we have received and inspected your return and will confirm whether the refund has been approved.

Once approved, the applicable amount will be refunded to your original payment method. We aim to process the refund within 10 business days after receiving and processing the returned goods.

When you exercise your legal right of withdrawal, the refund will be processed within the applicable legal timeframe. We may withhold the refund until we have received the returned products or until you provide sufficient evidence that they have been sent back.

Please remember that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at xxlnutritionmalta@gmail.com.